Question: Should you have a “no texting while driving” policy in your Policies and Procedures manual?
Answer: Yes. While it might seem redundant to place something in your Policies and Procedures manual that is already against the law, it is still a good idea. The policy could be that agents agree to abide by all traffic and safety laws. The reason to take this step is oftentimes liability may extend to a brokerage for the actions of an agent where the brokerage has not been proactive in advising agents of their expectations. Plaintiffs will seek to bring into litigation those who have insurance. By placing this type of language into your Policies and Procedures manual, you proactively work to minimize your risks.